Russia is currently a no ship region due to consistent failed deliveries caused by the local post / customs office not scanning parcels or notifying customers of a necessary pickup before abandoning the order.
I have a question regarding my order.
Please read through the FAQs below for an answer. If you still need assistance, please contact our support team at firstname.lastname@example.org and they will help you normally within 2 business days. Support is available Monday - Friday 10AM - 6PM (EST).
Do you accept refunds?
Unfortunately not. Please be mindful before placing an order, especially if ordering something time dependent (like for a birthday or for the holidays).
There will be times that I'll have the items already on hand, though, which means there's no risk of delay and I'll mark as such in the store. (There are no such items currently in the store.)
I need to change my address!
Please contact email@example.com as soon as possible with your order#, old address, and new address. We can not adjust address information once the order is processed and shipping label created.
How do I add extra items to my order after I placed it?
Please contact firstname.lastname@example.org as soon as possible with your order# and the quantity of items you would like to add to the order.
What does it mean to pre-order something?
The finished product may be different in color and size, but it shouldn't be significantly different. If there aren't enough orders of a product and it cannot be fulfilled, after a time determined at my discretion, you will be refunded for that item and the rest of your order will be shipped as soon as possible.
My international order is being held at the customs office!
International shipping does not include prepayment for any VAT or duty fees. Your country may flag your order upon customs entry and assess VAT, duties, and handling fees which will need to be paid by the recipient in order to receive the item. If the shipment goes uncollected from customs, the order may be abandoned. We are not able to assist with shipments that are unclaimed and do not return to our shipping office. Please keep an eye out for notices from the local customs, postal service or via the issued tracking link.
My international tracking is not showing updates / is broken!
International orders receive their tracking once we pack them at our shipping office but the parcels are sent in bulk to an exporter about once every 5-8 business days. Once the bulk shipment arrives and is processed by the international exporter, your tracking will show update that the order has been received and will soon export from US customs. Tracking may go silent for a bit as the order travels internationally but will show information again once it arrives to a local customs office or is processed by a local delivery partner.
If you are having trouble seeing tracking information, try turning off any ad blockers being used or clearing cookies. Feel free to email our support for further assistance.
What's up with COVID-19?
Once I send out packages, their ability to reach you is (literally) out of my hands. Please be mindful for any unexpected manufacturing shutdowns or closed mailing borders that may affect the timeliness of your package.
When will you restock something?
I don't have a consistent answer for that currently, but it can be assumed that after a pre-order period, it may potentially be gone for good. However, pre-orders tend to have at least a 2 week window and I usually order spares.